Frequently Asked Questions

Everything you need to know about your Chāmpo experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the United Kingdom. Shipping costs and delivery times vary by location and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products ethically sourced?

Yes, at Chāmpo, we prioritize sustainability and fair trade. We work closely with our suppliers to ensure all materials meet our high standards for quality and ethical production.

Can I change or cancel my order after it's been placed?

Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact us within 1 hour of placement and we will do our best to accommodate your request.